Patient Rights and Responsibilities

PATIENT RIGHTS

• The Patient has the right to access to care without fear of discrimination.
• The Patient has the right to considerate and respectful care.
• The Patient has the right to complete information regarding his/her medical care.
• The Patient has the right to complete information regarding medical care and outcome prior to giving consent for any treatment or procedure.
• The Patient has the right to refuse treatment to the extent permitted by the law.
• The Patient has the right to privacy concerning his/her medical care.
• The Patient has the right to personal privacy.
• The Patient has the right to examine and receive an explanation of the facility bill.
• The Patient has the right to expect reasonable safety.
• The Patient has the right to written and verbal communication with people outside the facility.
• The Patient has the right to know the rules and regulations applicable to his/her care.
• The Patient has the right to reasonable continuity of care.
• The Patient has the right to expect reasonable responses to requests for service.
• The Patient has the right to know the identity and professional status of the individual providing service to him/her and which physician is primarily responsible for his/her care.
• The Patient has the right to consult with a specialist.
• The Patient has the right to receive complete explanation of the need for transfer to another facility and the alternatives.
• The Patient has the right to present complaints and receive a response that substantially addresses that complaint.
• The Patient has the right to participate in planning his/her medical treatment.

PATIENT RESPONSIBILITIES

• Provide information about present and past illness, hospitalizations, medications and other matters relating to your health history.
• Have members of your family authorized to review your treatment, if you are unable to communicate with doctors or nurses.
• Formulate an advanced directive and appoint a surrogate to make healthcare decisions on your behalf, to the extent permitted by the law.
• Ask questions if you do not understand directions or procedures.
• Help your doctor, nurse, and healthcare support staff in their efforts to care for you by following their instructions and medical orders.
• Report safety concerns immediately to, doctor, nurse, or any healthcare support staff.
• Ask for pain relief when pain first begins and tell your doctor or nurse if your pain is not relieved.
• Avoid drugs, alcoholic beverages or toxic substances, which have not been administrated by your doctor.
• Accept medical consequences if you do not follow the care, service, or treatment plan provided to you.
• Help control noise and the number of visitors in your room (or exam, if you are an outpatient).
• Respect the property of other people and of Whole Woman’s Health.
• Use the call light provided for your safety.
• Be considerate of other patients.
• Sign a written acknowledgement that you have received the applicable Notice of Privacy Practices.
• Provide accurate information needed for processing your insurance coverage.
• Be responsible for payment of all services, either through third party payers (ins. Co) or by personally making payment for any service that are not covered by insurance.