CLINICS

DID YOU KNOW?

Women who obtain abortions represent every religious affiliation, race and financial status

Careers at Whole Woman’s Health

Whole Woman’s Health offers a progressive, feminist environment for professional growth and satisfaction. Our staff consists of committed, innovative, talented and fun people. We employ physicians, nurses, medical assistants, counselors, social workers, administrative assistants, and patient advocates. Working at Whole Woman’s Health changes your life.

Vision: We are here to change how women experience themselves in the world; women’s healthcare is our venue. 

Philosophy: We have a holistic approach to healthcare. We understand that women experience medical issues with their whole selves, often including their families, their religion/beliefs, their history and their dreams. We listen to women, trust women and are here to guide them through their choices. 

Mission Statement: We are women’s health care providers specializing in abortion. It is our mission to welcome and treat the whole woman – her head, her heart and her body. We provide education, counseling, informed consent, medical care, and trust. We honor women’s hopes, dreams and intentions in all of the care that we provide. 

We also offer volunteer and internship opportunities. Our volunteers and interns are just as much a part of Whole Woman’s Health as our other staff; they are given the same deep training in our procedures and philosophy, and they are held to the same high standards of care for our patients. We are eager to create a meaningful position for people who want to make a difference. Contact us for more information on our volunteer and internship program.

We encourage you to fax or e-mail your resume to the contact information provided below.


To apply to any of the open positions below, please email resume and cover letter to hr@wholewomanshealth.com.

Fax: 512-832-6568
Phone: 877-835-1090

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Open Positions

Medical Assistant – Minneapolis, MN

Anesthesiologist – San Antonio, TX

LVN/LPN – Peoria, IL

Registered Nurse – Peoria, IL

Certified Registered Nurse Anesthetist (CRNA) – San Antonio, TX

Clinic Manager – Peoria, IL

Community Outreach – Multiple Openings, Texas and New Mexico

Ultrasonographer – Peoria, IL

Patient Advocate (Bilingual) – Minneapolis, MN

Funding Coordinator – Charlottesville, VA or Austin, TX

EmpowerLine Bilingual Women’s Health Advocate – Minneapolis, MN


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Position Descriptions

Medical Assistant – Minneapolis, MN

The medical assistant works directly with the physicians and nurses to deliver comprehensive medical care, according to our mission, for the patients at Whole Woman’s Health. The MA practices in a safe and proficient manner, keeping our policies and procedures and the individual patient’s needs in mind at all times.  The Medical Assistant provides direct and indirect patient centered care to women and their support people under the guidance of the supervising physician, nurses and the manager.

The MA is responsible for assisting within the scope of practice outlined by the Medical Director at our facility.  S/he is also responsible for maintaining medical assistant certification renewals (if certified) and CPR every two years along with accurate records reflecting any continuing education credits. S/he should maintain a level of professionalism in regards to interactions with colleagues, staff, and patients at all times. MAs are encouraged to promote utilization of resources and initiate improvements.  The MA plays an integral role in the aspects of patient and staff safety, and needs to have a basic working knowledge of charting, documentation and  Risk Management issues.

The MA should be a dependable asset to a medical office demonstrating an exemplary role in the aspects of punctuality, attendance, accountability, initiative, positive attitude, and team support.

Job Requirements: High School Graduate or GED equivalent, graduate from an accredited Medical Assistant program and/or on-the-job-trained medical assistant with some multitasking experience.

Directly Responsible to:  Clinical Coordinator

Experience Required: One to two years of previous experience as an MA is preferred.

Required Continuing Education/Training:

  • Certification in Basic Life Support, biannually
  • Training in the recognition of the cardiovascular and respiratory effects of sedatives, as well as the variability of patient response, annually
  • Training in/knowledge of emergency supplies, their inventory, their location in the office, and their use.
  • Training in/knowledge of the pharmacology of the medications administered.
  • Training in/knowledge of OSHA regulations, PPE, and occupational exposure protocols, annually.

Basic Skills: Blood Pressure (Manual), Venipuncture, finger stick,  Injection: IM and intradermal, Use of Medication and Injection Logs, HGB/HCT, pregnancy testing, Weight/Height, Urine Multidip, Handwashing, Biohazardous Waste Management/Universal Precautions, Bloodborne Pathogens, Use of Personal Protective Equipment, Stocking (Laboratory/Recovery Room/Procedure Rooms/Pathology Lab/Prescription Rack), Patient Education Information, Cleaning, Equipment Handling/Maintenance

Advanced Skills: IV starts, Ultrasound, Microscopy

Procedure Set Up and Assist: Sterile Technique, First trimester abortion, Second trimester abortion, Lam insertion, different MD preferences, IUD insertion, annual pap exam, Diaphragm and Cervical Cap Fittings, D&C, other procedures as directed.

Medical Records Management: Medical Terminology, Chart Prep and Maintenance, Documentation and Charting, Collation and Auditing of Charts

Pathology Laboratory: Identification and Gestational Measurement of POC, Specimen Washing, Disposal of Biohazardous Waste, Transport of Specimen to Ancillary Lab for Molar Pregnancy or Chromosomal Studies with Corresponding Lab Requisitions, Notification of Specimen Abnormality/Absence, Initiating MD pathology and Documentation Review, Mounting of Pathology Sheet to Appropriate Patient Charts
Maintenance of the POC Log Book

Packaging and Sterilization Processing: Autoclave Use, Cleaning of Pathology/Sterilization Area, Instruments, and Equipment, Instrument Maintenance, Understanding and Processing of Biological Indicators, Understanding and Processing of Decontamination and Sterilization Processes, Understanding and Processing of Packaging and Maintenance of Instrument Sterility, Assistance with Maintenance of the Biological Indicator Log (Attest), Assistance with Maintenance of the Load Log, Preventative Equipment Maintenance and Repair, Assistance and Management with System Errors, Management of Adequate Supplies (ordering and stocking)

MA Practice Skills: Room Preparation and Maintenance, Patient Flow, Patient Work Up, Patient Communication, Obtaining Patient History of Chief Complaint, Basic Phone Skills, Computer Skills, Basic Knowledge of Anatomy and Physiology, Assisting/Setup of Surgical Patients, Assisting in Post Procedure Recovery Room Triage , Basic Patient Teaching and Discharge, Routine Visit, Post Operative, Post Operative Complication , Routine Follow-Up, Response to Emergency Situations, Problem Solving, Prioritizing
Time Management, Utilization of Patient Education Resources and Written Materials

Miscellaneous References and Resources:
Knowledge of Community Resources
Basic Understanding of Medical Legal Ethics
Inventory Maintenance: Ordering of Supplies and Medications
Assistant to the Clinical Coordinator
Basic Understanding of Risk Management

Basic Knowledge of Quality Assurance
Performance and Maintenance of Quality Control Logs
Assistance with the Management of the Resuction and Complication Logs

Anesthesiologist – San Antonio, TX

The Anesthesiologist will administer anesthetics prior to, during, or after surgery or other medical procedures.

Job tasks

  • Administer anesthetics or sedation during medical procedures, using local, intravenous, spinal, or caudal methods.
  • Monitor patients before, during, and after anesthesia and counteract adverse reactions or complications.
  • Provide and maintain life support and airway management and help prepare patients for emergency surgery.
  • Record type and amount of anesthesia and patient condition throughout procedure.
  • Examine patient, obtain medical history, and use diagnostic tests to determine risk during surgical, obstetrical, and other medical procedures.
  • Position patient on operating table to maximize patient comfort and surgical accessibility.
  • Decide when patients have recovered or stabilized enough to be sent to another room or ward or to be sent home following outpatient surgery.
  • Coordinate administration of anesthetics with surgeons during operation.
  • Confer with other medical professionals to determine type and method of anesthetic or sedation to render patient insensible to pain.
  • Coordinate and direct work of nurses, medical technicians, and other health care providers.
  • Order laboratory tests, x-rays, and other diagnostic procedures.
  • Diagnose illnesses, using examinations, tests, and reports.
  • Manage anesthesiological services, coordinating them with other medical activities and formulating plans and procedures.
  • Provide medical care and consultation in many settings, prescribing medication and treatment and referring patients for surgery.
  • Inform students and staff of types and methods of anesthesia administration, signs of complications, and emergency methods to counteract reactions.
  • Schedule and maintain use of surgical suite, including operating, wash-up, waiting rooms, and anesthetic and sterilizing equipment.
  • Instruct individuals and groups on ways to preserve health and prevent disease.
  • Conduct medical research to aid in controlling and curing disease, to investigate new medications, and to develop and test new medical techniques.

Monitor Processes, Materials, or Surroundings – Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Assisting and Caring for Others – Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

  • Administer anesthetics
  • Administer injections
  • Administer medications or treatments
  • Conduct complete physical examinations
  • Perform minor surgery
  • Conduct medical tests
  • Take vital signs
  • Diagnose medical condition of patient

Identifying Objects, Actions, and Events – Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Identify body response variations
  • Understand properties or composition of drugs
  • Understand technical operating, service or repair manuals

Documenting/Recording Information – Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • Record medical history or data
  • Document medical prognosis

Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Inspecting Equipment, Structures, or Material – Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Updating and Using Relevant Knowledge – Keeping up-to-date technically and applying new knowledge to your job.

  • Use clinical problem solving techniques
  • Follow confidentiality procedures
  • Use emergency medical and medical treatment procedures
  • Follow infections materials procedures
  • Use interpersonal communication techniques
  • Follow life support procedures
  • Use medical diagnostic techniques
  • Follow operating room procedures
  • Follow patient care procedures
  • Use research methodology procedures in health care
  • use sanitation practices in health care settings
  • Use knowledge of medical terminology
  • Follow examining room procedures
  • Use knowledge of investigation techniques
  • Follow surgical procedures

Performing for or Working Directly with the Public

Getting Information – Observing, receiving, and otherwise obtaining information from all relevant sources

  • Collect clinical data
  • Obtain information from clients, customers, or patients

Analyzing Data or Information – Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

Evaluating Information to Determine Compliance with Standards – Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Perform Consultation and Advice to Others – Providing guidance and expert advice to management or other groups on technical, systems, or process-related topics.

 

LVN/LPN – Peoria, IL

The LVN works directly with the physicians and other staff to deliver comprehensive medical care, according to our mission, for the patients at Whole Woman’s Health. The LVN practices in a safe and proficient manner, keeping our policies and procedures and the individual patient centered care to women and their support people under the guidance of the supervising physician, nurses and the manager.

The LVN is responsible for assisting within the scope of practice outlined by the Medical Director at our facility. They are responsible for maintaining nursing certification renewals and CPR every two years along with accurate records reflecting any continuing education credits. They should maintain a level of professionalism in regards to interactions with colleagues, staff, and patients at all times. LVN’s are encouraged to promote utilization of resources and initiate improvements. The LVN plays an integral role in the aspects of patient and staff safety, and needs to have a basic working knowledge of charting, documentation and Risk Management issues.

The LVN should be a dependable asset to the practice demonstrating an exemplary role in the aspects of punctuality, attendance, accountability, initiative, positive attitude, and team support.

Licensure Requirements: Possess a current Illinois state license as a Licensed Vocational Nurse

Job Requirements: High School Graduate or GED equivalent, Graduate from an accredited school of nursing

Directly Responsible to: Medical Director or Clinical Coordinator

Experience Required: One to two years of previous experience as an LVN. Previous experience in a clinical setting is preferred.

Required Continuing Education/Training:

  1. Certification in Basic Life Support, biannually
  2. Training in the recognition of the cardiovascular and respiratory effects of sedatives, as well as the variability of patient response, annually
  3. Training in/knowledge of emergency supplies, their inventory, their location in the office, and their use
  4. Training in/knowledge of the pharmacology of the medications administered
  5. Training in/knowledge of OSHA regulations, PPE, and occupational exposure protocols, annually

Basic Skills: Blood Pressure (Manual), Venipuncture, finger stick,  Injection: IM and intradermal, Use of Medication and Injection Logs, HGB/HCT, pregnancy testing, Weight/Height, TB tine, PPD/Mantoux, Urine culture, Urine Multidip, Handwashing, Biohazardous Waste Management/Universal Precautions, Bloodborne Pathogens, Use of Personal Protective Equipment, Stocking (Laboratory/Recovery Room/Procedure Rooms/Pathology Lab/Prescription Rack), Patient Education Information, Cleaning, Equipment Handling/Maintenance, IV starts, Ultrasound, Microscopy

Procedure Set Up and Assist: Sterile Technique, First trimester abortion, Second trimester abortion, Lam insertion, different MD preferences, IUD insertion, annual pap exam, Diaphragm and Cervical Cap Fittings, D&C, EMB, ECC, Colpo/biopsy, Cryo/TCA, other procedures as directed.

Medical Records Management: Medical Terminology, Chart Prep and Maintenance, Documentation and Charting, Collation and Auditing of Charts

Pathology Laboratory: Identification and Gestational Measurement of POC, Specimen Washing, Disposal of Biohazardous Waste, Transport of Specimen to Ancillary Lab for Molar Pregnancy or Chromosomal Studies with Corresponding Lab Requisitions, Notification of Specimen Abnormality/Absence, Initiating MD pathology and Documentation Review, Mounting of Pathology Sheet to Appropriate Patient Charts, Maintenance of the POC Log Book

Packaging and Sterilization Processing: Autoclave Use, Cleaning of Pathology/Sterilization Area, Instruments, and Equipment, Instrument Maintenance, Understanding and Processing of Biological Indicators, Understanding and Processing of Decontamination and Sterilization Processes, Understanding and Processing of Packaging and Maintenance of Instrument Sterility, Assistance with Maintenance of the Biological Indicator Log (Attest), Assistance with Maintenance of the Load Log, Preventative Equipment Maintenance and Repair, Assistance and Management with System Errors, Management of Adequate Supplies (ordering and stocking)

LVN Practice Skills: Room Preparation and Maintenance, Patient Flow, Patient Work Up, Patient Communication, Obtaining Patient History of Chief Complaint, Basic Phone Skills, Computer Skills, Basic Knowledge of Anatomy and Physiology, Assisting/Setup of Surgical Patients, Assisting in Post Procedure Recovery Room Triage , Basic Patient Teaching and Discharge, Routine Visit, Post Operative, Post Operative Complication , Routine Follow-Up, Response to Emergency Situations, Problem Solving, Prioritizing
Time Management, Utilization of Patient Education Resources and Written Materials, Patient Physical Assessment, Basic Nurse Visits: MAP, DMPA injection, Birth Control Check, Blood Pressure Check, Recovery of Surgical Patients, Completion of Care Plans, Narcotic/Medication Log and Counts.

Miscellaneous: Knowledge of Community Resources, Basic Understanding of Medical Legal Ethics, Inventory Maintenance: Ordering of Supplies and Medications, Assistant to the Clinical Coordinator, Basic Understanding of Risk Management, Basic Knowledge of Quality Assurance, Performance and Maintenance of Quality Control Logs, Assistance with the Management of the Resuction and Complication Logs, Working knowledge of Risk Management issues, Triage Skills, Triage of Normal & Abnormal Labs, Abnormal Follow-Up Log Maintenance, Basic Patient Call -Phone Triage, Prescription Refills as Directed by the Provider, Patient Triage, Communication with the staff to Assist in Staffing and Patient Flow, Reassignment and appropriate staff coverage maintained when absences or emergencies arise, Frequent Communication with the Medical Director, Executive Director, and Staff members, Performance and Maintenance of Quality Control Logs, Assistance with the Management of the Resuction and Complication Logs, Assistance with the Management of the Mifeprex Log, Understanding of Regulatory Bodies: Whole Woman’s Health Policy and Procedures Manual, CLIA, MSDS, TDH regulations, NAF guidelines, Understanding of Cost Effectiveness and Cost Containment Processes, Assist with Management of Sample Supply Room and coordinate patient needs

Registered Nurse – Peoria, IL

The RN works directly with the physicians and other staff to deliver comprehensive medical care, according to our mission, for the patients at Whole Woman’s Health. The RN practices in a safe and proficient manner, keeping our policies and procedures and the individual patient’s needs in mind at all times.  The RN provides direct and indirect patient centered care to women and their support people under the guidance of the supervising physician, nurses and the manager.

The RN is responsible for assisting within the scope of practice outlined by the Medical Director at our facility.  S/he is responsible for maintaining nursing certification renewals and CPR every two years along with accurate records reflecting any continuing education credits. S/he should maintain a level of professionalism in regards to interactions with colleagues, staff, and patients at all times. RN’s are encouraged to promote utilization of resources and initiate improvements.  The RN plays an integral role in the aspects of patient and staff safety, and needs to have a basic working knowledge of charting, documentation and Risk Management issues.

The RN should be a dependable asset to the practice demonstrating an exemplary role in the aspects of punctuality, attendance, accountability, initiative, positive attitude, and team support.

Licensure Requirements: Possess a current Illinois state license as a Registered Nurse

Job Requirements: High School Graduate or GED equivalent, Graduate from an accredited school of nursing

Supervisors:  Medical Director, Executive Director, Clinical Coordinator, and other Physicians

Directly responsible to: Medical Director or Clinical Coordinator.

Experience required: One to two years of previous experience as a RN. Previous supervisory experience in a clinical setting is preferred.

Required Continuing Education/Training

  1. Certification in Basic Life Support, biannually
  2. Training in the recognition of the cardiovascular and respiratory effects of sedatives, as well as the variability of patient response, annually
  3. Training in/knowledge of emergency supplies, their inventory, their location in the office, and their use
  4. Training in/knowledge of the pharmacology of the medications administered
  5. Training in/knowledge of OSHA regulations, PPE, and occupational exposure protocols, annually

Basic Skills: Blood Pressure (Manual), Venipuncture, finger stick, Injection: IM and intradermal, Use of Medication and Injection Logs, HGB/HCT, pregnancy testing, Weight/Height, TB tine, PPD/Mantoux, Urine culture, Urine Multidip, Handwashing, Biohazardous Waste Management/Universal Precautions, Bloodborne Pathogens, Use of Personal Protective Equipment, Stocking (Laboratory/Recovery Room/Procedure Rooms/Pathology Lab/Prescription Rack), Patient Education Information, Cleaning, Equipment Handling/Maintenance, IV starts, Ultrasound, Microscopy

Procedure Set Up and Assist: Sterile Technique, First trimester abortion, Second trimester abortion, Lam insertion, different MD preferences, IUD insertion, annual pap exam, Diaphragm and Cervical Cap Fittings, D&C, EMB, ECC, Colpo/biopsy, Cryo/TCA, other procedures as directed.

Medical Records Management: Medical Terminology, Chart Prep and Maintenance, Documentation and Charting, Collation and Auditing of Charts

Pathology Laboratory: Identification and Gestational Measurement of POC, Specimen Washing, Disposal of Biohazardous Waste, Transport of Specimen to Ancillary Lab for Molar Pregnancy or Chromosomal Studies with Corresponding Lab Requisitions, Notification of Specimen Abnormality/Absence, Initiating MD pathology and Documentation Review, Mounting of Pathology Sheet to Appropriate Patient Charts, Maintenance of the POC Log Book

Packaging and Sterilization Processing: Autoclave Use, Cleaning of Pathology/Sterilization Area, Instruments, and Equipment, Instrument Maintenance, Understanding and Processing of Biological Indicators, Understanding and Processing of Decontamination and Sterilization Processes, Understanding and Processing of Packaging and Maintenance of Instrument Sterility, Assistance with Maintenance of the Biological Indicator Log (Attest), Assistance with Maintenance of the Load Log, Preventative Equipment Maintenance and Repair, Assistance and Management with System Errors, Management of Adequate Supplies (ordering and stocking)

RN  Practice Skills: Room Preparation and Maintenance, Patient Flow, Patient Work Up, Patient Communication, Obtaining Patient History of Chief Complaint, Basic Phone Skills, Computer Skills, Basic Knowledge of Anatomy and Physiology, Assisting/Setup of Surgical Patients, Assisting in Post Procedure Recovery Room Triage, Basic Patient Teaching and Discharge, Routine Visit, Post Operative, Post Operative Complication, Routine Follow-Up, Response to Emergency Situations, Problem Solving, Prioritizing Time Management, Utilization of Patient Education Resources and Written Materials, Patient Physical Assessment, Basic Nurse Visits: MAP, DMPA injection, Birth Control Check, Blood Pressure Check, Recovery of Surgical Patients, Completion of Care Plans, Narcotic/Medication Log and Counts.

Miscellaneous: Knowledge of Community Resources, Basic Understanding of Medical Legal Ethics, Inventory Maintenance: Ordering of Supplies and Medications, Assistant to the Clinical Coordinator, Basic Understanding of Risk Management, Basic Knowledge of Quality Assurance, Performance and Maintenance of Quality Control Logs, Assistance with the Management of the Resuction and Complication Logs, Working knowledge of Risk Management issues, Triage Skills, Triage of Normal & Abnormal Labs, Abnormal follow-up Log Maintenance, Basic Patient Call -Phone Triage, Prescription Refills as Directed by the Provider, Patient Triage, Communication with the staff to Assist in Staffing and Patient Flow, Reassignment and appropriate staff coverage maintained when absences or emergencies arise, Frequent Communication with the Medical Director, Executive Director, and Staff members, Performance and Maintenance of Quality Control Logs, Assistance with the Management of the Resuction and Complication Logs, Assistance with the Management of the Mifeprex Log, Understanding of Regulatory Bodies: Whole Woman’s Health Policy and Procedures Manual, CLIA, MSDS, TDH regulations, NAF guidelines, Understanding of Cost Effectiveness and Cost Containment Processes, Assist with Management of Sample Supply Room and coordinate patient needs.

Certified Registered Nurse Anesthetist (CRNA) – San Antonio, TX

Requirements

Licensure and Experience

  • Possess a current state license as a CRNA
  • Women’s Health Nurse Practitioner, Family Nurse Practitioner, or relevant Women’s Health experience preferred.
  • Certification in Basic Life Support, biannually.

Responsibilities

  • Pre-anesthesia assessment, induction and maintenance of and emergence from anesthesia, monitoring of the patient’s physiological condition and performance of clinical intervention as necessary.
  • Induces anesthesia and maintains anesthesia at required levels. Assesses continuously the patient’s response to the anesthetic and/or surgical.
  • Monitors ventilation and oxygenation.
  • Maintains complete, accurate, and timely documentation of pertinent information on the patient’s medical records. Must document all anesthetic interventions and patient responses.

 

Clinic Manager – Peoria, IL

The Clinic Manager will work directly with the Director of Clinic Services (DCS) to lead the clinic and its staff on a day to day basis. The Clinic Manager is responsible for all office activities, including staffing, supervision, systems development and review, running sessions, coordinating Clinic Services and other leadership staff as needed. A Clinic Manager must be respectful, empathetic, and able to maintain a patient-centered atmosphere. They must demonstrate a strong commitment and interest in the field of women’s health and must be able to inspire others to do good work; not just do all of the work him/herself.

Job Requirements

  1. BA/BS degree in Business Administration, Management, a health related field, or a licensed nurse is preferred.
  2. A minimum of 2-3 years in a progressively responsible management roles.
  3. A minimum of 2 years of experience in healthcare, women’s health and/or abortion care preferred.
  4. Fluency in Spanish is desirable.
  5. Management skills – proven leadership.
  6. Discretion and appropriate boundaries, keeps proprietary information confidential, and maintains professional boundaries in relationships with staff.
  7. Organizational skills – able to develop systems and train staff on them.
  8. Business skills and savvy.
  9. Time management.
  10. Competence using computers, MS Office software, office and medical equipment.
  11. Experience with medical billing, posting charges, and basic accounting.
  12. Must be able to work five days per week, including Saturdays.

Required Continuing Education/Training

  1. Certification in Basic Life Support, biannually.
  2. Training in/knowledge of emergency supplies, their inventory, their location in the office, and their use.
  3. Annual OSHA and personal protective equipment training.
  4. HIPAA training.
  5. Security updates (FACE, etc).

Directly responsible to: Director of Clinic Services

Physical Requirements: Must possess the capability to perform any task in the office. Must be able to lift 25 lbs or more, be able to physically move through the clinic unaided, and have excellent visual and hearing acuity.

Essential Functions

Communication

  • Attention should be on the patients and staff in the day-to-day running of the clinic. Strategic noticing, planning, and prevention are key.
  • Uphold the core values of Whole Woman’s Health. Practice open and honest conversation. Remember we hold women to their greatest – this means you, your staff and the women in our care.
  • Communicate each day’s ‘vital signs’ to the DCS.
  • Maintain clear communication and rapport with MDs.
  • Understand all WWH policies, procedures, and protocols.
  • Communicate regularly with staff – memos, meetings, workshops.

Leadership/Supervision

  • Walk the walk in all actions and words – be a role model of the WWH mission and vision for the staff and the people in our care.
  • Run the TOP and GYN sessions. Be on-site whenever there is a clinic in session.
  • Supervise the clinic flow, manage triage and promote efficiency.
  • Understanding emergency protocols and responses.
  • Maintain an extraordinary working relationship between the front office and clinical staff members building a bridge between the two areas.

Administration

  • If Clinic Manager meets the requirements as defined by the state licensing requirements, the Clinic Manager may either act as the Administrator for DSHS purposes.

Staffing

  • Responsible for staff scheduling and staff payroll submission.
  • Staff hiring, firing, and evaluation (in conjunction with Human Resources).
  • New employee orientation and training.
  • Maintain local staff and MD personnel files.

Customer Service

  • Phones are our life-line. Superb phone skills are mandatory.
  • Focus must be on making every woman in our care feel important.
  • Monitor quality of service throughout the office. Ensure that our philosophies about patient-centered care and treating the Whole Woman and maintained in all of our work. The women on our staff and care should feel that they matter.
  • Focus on proactive improvement and quality issues. Note services we may add and discuss ways to improve our care.

Systems Management

  • Be accountable for patient records management.
  • Manage patient appointment templates, scheduling and follow-up systems.
  • Be responsible for clinic monies. Must understand clinic cash flow/accounting systems.
  • Understand quality control and regulatory compliance.
  • Demonstrate expertise in Risk Management.

Community Marketing and Public Relations

  • Work with the Director of Marketing and the Director of Clinic Services to develop and monitor a local outreach plan.
  • Maintain an awareness of local community issues.
  • Interact with external physicians, agencies, offices, hospitals, etc. as needed.

Physical plant

  • Maintain physical plant and aesthetics of the facility.
  • Obtain estimates for repair and maintenance services before services are rendered – get “ok” from Director of Operations.
  • Address problems promptly.

Inventory Maintenance

  • Ensure that the inventory in the office is sufficient.
  • Keep an eye on cost effectiveness and cost containment.

Security

  • Ensure that all security equipment and services are functioning correctly; provide training so that the staff is using it properly.
  • Serve as the local contact for the alarm company and on-site contact for police.
  • Understand federal, state, and local regulations regarding signage, protesting, picketing.
  • Decide which staff are authorized to have keys, alarm codes, access to money and/or controlled medications. Supervise staff access.

Community Outreach – Multiple Openings, Texas and New Mexico

The Community Outreach Coordinator will work directly with local medical and community organizations across West Texas, South Texas, Northern Mexico and Southeastern New Mexico to coordinate referrals to Whole Woman’s Health clinic sites and to provide resources and education about access to safe, compassionate, quality abortion care for these communities. They provide information on how the legislative process has impacted reproductive healthcare access in Texas and New Mexico and be available to referring agencies with questions or concerns. The Outreach Coordinator will research the key health care providers and organizations in each community and physically visit these will provide information to referring agencies about abortion care services and financial resources available through abortion funds to help the agencies and health care providers better serve the women in their community by making abortion referrals to Whole Woman’s Health even when the care is not offered in their own community.

The Community Outreach Coordinator will answer questions regarding the availability of legal abortion care and to dispel some of the myths and stigma around abortion care services so people are confident in making referrals. The Outreach Coordinate will also include public relations, special events management, advertising, and creating brand market awareness. They will organize the preparation of proposals and presentations using marketing resources materials such as brochures, data, slides, photographs, as well as prepare status reports on marketing efforts within each community.

General Requirements

  • Bachelor’s degree in a relevant field required.
  • Fluent in Spanish.
  • Demonstrated marketing, public relations and/or communications experience.
  • Proficient skills in MS Office programs, including Excel and PowerPoint.
  • Understanding of the political process and how recent legislative changes have impacted reproductive healthcare in Texas and the region.
  • Ability to engage and interact effectively with diverse communities including those from different racial, economic, and social backgrounds.
  • Ability to build and maintain strong personal one-on-one and institutional relationships.
  • Excellent verbal and written communication and interpersonal skills required.
  • Ability to build and develop a database of contacts and to track visits and referrals accurately to measure the program’s effectiveness.
  • Excellent public speaking, training, and group facilitation skills.
  • Ability to work well independently and as part of a team.
  • Must be willing to work nights and weekends as needed.
  • A valid driver’s license and reliable transportation required due to extensive travel throughout the Las Cruces, NM and West Texas regions.

Directly Responsible to: Director of Marketing and Public Relations

This position is located in Albuquerque or Las Cruces, NM or El Paso TX and requires a minimum of 50 percent travel off-site.

Essential functions

  • Engage community leaders and medical organizations throughout the Las Cruces, NM, or West Texas and other rural regions to educate and promote services for our Whole Woman’s Health of New Mexico clinic.
  • Work to expand access to medication abortion specifically in those communities and support the clinic externally as we add telemedicine services to the region.
  • Distribute educational and promotional materials about WWH of New Mexico.
  • Implement outreach plan within identified areas.
  • Work closely with the Clinic Administrator, Marketing Manager, and the Director of Marketing and Public Relations to implement strategic outreach initiatives.
  • Contribute content for website and social media.
  • Track progress and measure effectiveness in achieving public education initiatives and outreach goals.
  • Represent WWH within the community professionally.
  • Perform other duties as required.
  • Provides excellent customer service to external customers while effectively interfacing with outside constituents, community leaders and medical professionals.

 

Ultrasonographer – Peoria, IL

Experience

High School Graduate / GED Equivalent
Graduate of an accredited school with education in radiation or ultrasound technology
One year experience in performing ultrasound procedures in an Ob/Gyn setting required, 3-5 years preferred
Must be ARDMS registered
Must be able to successfully conduct transabdominal and transvaginal ultrasounds

Essential Functions
Performs ultrasound exams for evaluation and treatment by physician
Confirms pregnancy and placental location
Confirms gestational age
Assists physician with ultrasound guidance during surgical procedures

Physical Requirements
Must possess the ability and capability to perform any task in the office. Must be able to lift 15 lbs or more, be able to physically move through the office unaided, and have excellent visual and hearing acuity.

Patient Advocate (Bilingual) – Minneapolis, MN

The Patient Advocate is a role that supports the multiple departments within the clinic setting. The Patient Advocate will work as receptionist, may help with intake and patient discharge, and allows for further training in the other medical areas of the office. This is a great jumping in position for people interested in working in abortion care.

Tasks may include pathology, lab, set-up, assisting in recovery. The Patient Advocate plays a key role in the practice as they may interact with the patient in many areas and their knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.

Education: High school graduate or GED required. College degree, CMRC/CMBC or CMA preferred. Previous experience in health care preferred. Bilingual in Spanish required.

Skills/Experience:

  • Strong medical assistant skills, surgical technical experience ideal
  • Medical billing and coding and cashier experience
  • Experience with patient healthcare education and counseling
  • Strong customer service skills
  • Excellent interpersonal communication skills
  • Organizational and time management skills
  • An interest in women’s health and a commitment to the welfare of the ‘whole’ woman
  • An interest in all areas of the practice: administrative (“front”), financial, medical, counseling, customer service, etc.
  • Problem-solving abilities
  • Follow-through and thoroughness
  • Written and verbal communication skills
  • Medical records knowledge
  • Computer skills
  • Ability to take direction
  • Ability to ask questions and participate fully in the learning process
  • Flexibility, multitasking and willingness to learn and “go anywhere” they are needed.

The ideal candidate:

  • Fluent in Spanish
  • Previous work experience in clinical and surgical facilities
  • Has a four year Bachelor’s degree (students currently enrolled in college also qualify) or CMA, CMRC/CMBC
  • Prefers not to do the same thing every day
  • Is flexible and cooperative
  • Loves to learn new things, jumps in and asks questions, participates actively in the learning process

Physical Requirements: The Patient Advocate must have excellent visual and hearing acuity. S/he must possess the physical ability to lift 15 lbs. or more, stand, sit, twist, reach, and move freely through the clinic.

Funding Coordinator – Charlottesville, VA or Austin, TX

The primary function of the Funding Coordinator at Whole Woman’s Health HQ offices is to coordinate and motivate all efforts in regards to private funding for Whole Woman’s Health patients in need of financial assistance to obtain abortion care services at WWH. The Funding Coordinator will be the “expert” on private funding for abortion and reproductive health for the entire WWH clinic system and will serve as a resource for clinic staff, management and patients. The Coordinator’s primary goals are to remain up-to-date on what funds are available and where, review outgoing applications for abortion funding to ensure accuracy, and actively offer information to fellow staff and patients.

The Funding Coordinator plays a key role in the practice as s/he may interact with WWH patients in many areas, and her/his knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.

To assure that the Funding Coordinator is supplying the patient accurate information, or the emotional support necessary, the Coordinator needs to remain informed and knowledgeable on new procedures, new techniques, philosophies of the practice, and phone counselors’ capabilities. The Funding Coordinator should be very familiar with all of the resources that are available to our patients – articles, journals, workbooks, web sites, referrals, statistics, etc. The Funding Coordinator will track funding AR, follow up with funders to ensure that payments are timely and accurate, and communicate with funders, a patients and clinic staff to sustain a consistent and comprehensive communication loop at all times.

Directly responsible to: Director of Finance

Qualifications

  • Ability to communicate effectively and professionally both verbally and in writing; internally and externally.
  • Ability to recognize and appropriately react/respond to emergency situations.
  • Ability to provide services without bias or judgement.
  • Ability to consistently provide all patients the proper respect, dignity, and empathy.
  • Proficiency in MS Office Suite, especially Excel spreadsheet creation and management.
  • Exceptionally organized with a strong penchant for detail and follow-up.
  • Meticulous record keeper.
  • Ability to create and manage satirical and financial reports.
  • Must be a high school (or GED) graduate, two years of experience as a hotline/emergency call center operator, credentialed counselor, social/mental/healthcare worker, or accounting clerk/bookkeeper.

The Ideal Candidate

  • Has a bachelor’s degree in counseling, social service, accounting or a related field.
  • Speaks Spanish as a second language.
  • Is intuitive, flexible and a creative problem solver.

Essential Functions

  • Overseeing and managing the company-wide WWH funding system according to the WWH funding protocol.
  • Tracking the funding AR according to WWH protocols by making use of the Funding tracking spreadsheet and communicating directly with all funding sources as to the accuracy of our submissions and the turn-around time for payment.
  • Reviewing a patient’s information on all pledge forms and flagging special cases. Special or extenuating funding situations will be handled by the Funding Coordinator.
  • Reviewing applications and pledges for accuracy and completeness, as well as ensuring the applications are submitted to funding sources accurately, in a timely fashion and according to protocols.
  • Representing WWH professionally to all outside funding sources. Be the WWH contact person for external funders
  • Maintain professional relationships with consistent proactive communication with all funding organizations available for helping WWH patients nationwide.
  • Sustaining consistent and accurate knowledge about the most up-to-date information regarding identified funding sources and funding protocols.
  • Coordinating communications with clinics and EmpowerLine staff via AdvancedMD regarding calls to identified sources for patients.
  • Serving as the primary liaison between the funding sources and Whole Woman’s Health.

A Funding Coordinator must also:

  • Be available (including Saturdays), as appropriate, to answer phone calls from patients, parents, and partners regarding the abortion procedure, contraception, aftercare, and state laws applicable to abortion. The Funding Coordinator may also be required to complete other types of phone communication with patients.
  • Be aware of internal WWH systems regarding the appointment process, the purpose and coordination of the associated paperwork involved, including those related to insurance and private funding organizations.
  • Be aware of the external requirements of each funding agency as to the paperwork and process required to secure funding and to submit claims for that funding to be paid.
  • Be proficient in the use of AdvancedMD.
  • Be adept at putting patients at ease, and providing trusting environment.
  • Be able to assess the woman’s knowledge level about the abortion procedure she has chosen, and provide an appropriate description of the female anatomy, pregnancy, and the abortion procedure as needed.
  • Be knowledgeable of/comfortable with the terms and use of pregnancy termination language.
  • Be capable of explaining a step-by-step procedure, including information about possible discomfort and estimated time requirements.
  • Give the patient the opportunity to express further questions or concerns and encourages her identify and use her internal and external resources for coping in a positive manner with the abortion experience.
  • Be a resource to patients regarding additional counseling or other services, and/or offer resources (services, pamphlets, books, and web-sites).

EmpowerLine Bilingual Women’s Health Advocate – Minneapolis, MN

Directly responsible to: EmpowerLine Administrator

Education Required: Bachelor’s Degree Preferred
Experience: One year’s experience in a health care facility or working in customer service/phone service position. Counseling experience in a related field such as domestic violence, youth, etc. is beneficial.
The EmpowerLine’s Women’s Health Advocate is most often the first person a potential patient speaks to about her abortion, thus they will provide guidance to callers by answering questions, setting appointments, providing financial counseling, and anticipating patient needs prior to arrival at the clinic.
The Whole Woman’s Health philosophy is centered on caring for the whole woman – her head, heart, and body. The Women’s Health Advocate integrates this philosophy in their approach by using active listening skills, ‘reading between the lines’ when the caller speaks to affirm/assess the caller’s needs, feelings about, abilities to cope with, and understanding of the abortion process. Women’s Health Advocates understand that patients may not know everything about this experience and so it is our responsibility to be forthcoming with information and guide her through this process with empathy and kindness.
General Requirements
  • Believes in and promotes a culture of empowerment
  • Be professional, courteous, and savvy at all times
  • To communicate verbally with excellent diction
  • React physically and mentally to emergency situations
  • Be able to give care without bias or judgment
  • Be able to give care with dignity and respect, in a manner that is empowering and enhances our patient’s self-esteem and self-worth
  • To understand that we do not create victims. We trust and listen to women.
  • Be flexible, cooperative, and adaptable.
  • Loves to learn new things, jumps in and asks questions, participates actively in the learning process.
  • Fluency in Spanish is required

Physical Requirements

Must possess the ability and capability to perform any task in the office. Must be able to lift 15 lbs or more and be able to physically move through the office unaided. Must have strong hearing and visual capacity.

Must possess the ability to remain seated and review information on a computer screen for long periods of time.

Essential Functions

  • Be available to answer phone calls from patients, parents, and partners regarding the abortion procedure, contraception, aftercare, and state laws applicable to abortion. Women’s Health Advocates may also be required to complete other types of phone communication with patients, including no-show check-ins and confirmation calls.
  • Proficiency in and adherence to internal systems regarding how an appointment is made, the purpose of the paperwork involved, and what paperwork goes where, including those related to insurance and private funding organizations.
  • Strong aptitude in operating computers and use of the Whole Woman’s health appointment software, AdvancedMD.
  • Be knowledgeable of all funding options for each patient.
  • Be able to increase the patient’s comfort, and to provide an atmosphere of non-judgmental support wherein the patient may freely express questions and concerns about her pregnancy and abortion.
  • Be able to ascertain how much the woman already knows about the abortion procedure, and provide an appropriate description of the female anatomy, pregnancy, and the abortion procedure as needed. Knowledge of early termination processes are required.
  • Give the patient the opportunity to express further questions or concerns and concerns and encourage her to identify and use her internal and external resources for coping in a positive manner with the abortion experience. At this point, the Women’s Health Advocate may occasionally (and actively) suggest referral for additional counseling or other services, and/or offer resources (services, pamphlets, books, and web-sites).
  • Uphold Whole Woman’s Health customer service standards including, but not limited to, answering incoming phone calls by the third ring and putting ‘people before paper.’
  • Promote the overall success of the EmpowerLine by demonstrating teamwork.

 


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