Careers at Whole Woman’s Health
Whole Woman’s Health offers a progressive, feminist environment for professional growth and satisfaction. Our staff consists of committed, innovative, talented and fun people. We employ physicians, nurses, medical assistants, counselors, social workers, administrative assistants, and patient advocates. Working at Whole Woman’s Health changes your life.
Vision: We are here to change how women experience themselves in the world; women’s healthcare is our venue.
Philosophy: We have a holistic approach to healthcare. We understand that women experience medical issues with their whole selves, often including their families, their religion/beliefs, their history and their dreams. We listen to women, trust women and are here to guide them through their choices.
Mission Statement: We are women’s health care providers specializing in abortion. It is our mission to welcome and treat the whole woman – her head, her heart and her body. We provide education, counseling, informed consent, medical care, and trust. We honor women’s hopes, dreams and intentions in all of the care that we provide.
We also offer volunteer and internship opportunities. Our volunteers and interns are just as much a part of Whole Woman’s Health as our other staff; they are given the same deep training in our procedures and philosophy, and they are held to the same high standards of care for our patients. We are eager to create a meaningful position for people who want to make a difference. Contact us for more information on our volunteer and internship program.
We encourage you to fax or e-mail your resume to the contact information provided below. For more open positions please visit our careers page on Indeed.
To apply to any of the open positions below, please email resume and cover letter to firstname.lastname@example.org.
EmpowerLine Bilingual Women’s Health Advocate – Minneapolis, MN
Directly responsible to: EmpowerLine Administrator
Education Required: Bachelor’s Degree Preferred
Experience: One year’s experience in a health care facility or working in customer service/phone service position. Counseling experience in a related field such as domestic violence, youth, etc. is beneficial.
The EmpowerLine’s Women’s Health Advocate is most often the first person a potential patient speaks to about her abortion, thus they will provide guidance to callers by answering questions, setting appointments, providing financial counseling, and anticipating patient needs prior to arrival at the clinic.
The Whole Woman’s Health philosophy is centered on caring for the whole woman – her head, heart, and body. The Women’s Health Advocate integrates this philosophy in their approach by using active listening skills, ‘reading between the lines’ when the caller speaks to affirm/assess the caller’s needs, feelings about, abilities to cope with, and understanding of the abortion process. Women’s Health Advocates understand that patients may not know everything about this experience and so it is our responsibility to be forthcoming with information and guide her through this process with empathy and kindness.
- Believes in and promotes a culture of empowerment
- Be professional, courteous, and savvy at all times
- To communicate verbally with excellent diction
- React physically and mentally to emergency situations
- Be able to give care without bias or judgment
- Be able to give care with dignity and respect, in a manner that is empowering and enhances our patient’s self-esteem and self-worth
- To understand that we do not create victims. We trust and listen to women.
- Be flexible, cooperative, and adaptable.
- Loves to learn new things, jumps in and asks questions, participates actively in the learning process.
- Fluency in Spanish is required
Must possess the ability and capability to perform any task in the office. Must be able to lift 15 lbs or more and be able to physically move through the office unaided. Must have strong hearing and visual capacity.
Must possess the ability to remain seated and review information on a computer screen for long periods of time.
- Be available to answer phone calls from patients, parents, and partners regarding the abortion procedure, contraception, aftercare, and state laws applicable to abortion. Women’s Health Advocates may also be required to complete other types of phone communication with patients, including no-show check-ins and confirmation calls.
- Proficiency in and adherence to internal systems regarding how an appointment is made, the purpose of the paperwork involved, and what paperwork goes where, including those related to insurance and private funding organizations.
- Strong aptitude in operating computers and use of the Whole Woman’s health appointment software, AdvancedMD.
- Be knowledgeable of all funding options for each patient.
- Be able to increase the patient’s comfort, and to provide an atmosphere of non-judgmental support wherein the patient may freely express questions and concerns about her pregnancy and abortion.
- Be able to ascertain how much the woman already knows about the abortion procedure, and provide an appropriate description of the female anatomy, pregnancy, and the abortion procedure as needed. Knowledge of early termination processes are required.
- Give the patient the opportunity to express further questions or concerns and concerns and encourage her to identify and use her internal and external resources for coping in a positive manner with the abortion experience. At this point, the Women’s Health Advocate may occasionally (and actively) suggest referral for additional counseling or other services, and/or offer resources (services, pamphlets, books, and web-sites).
- Uphold Whole Woman’s Health customer service standards including, but not limited to, answering incoming phone calls by the third ring and putting ‘people before paper.’
- Promote the overall success of the EmpowerLine by demonstrating teamwork.